8TA Data CONTRACT STILL NOT CANCELLED SINCE MAY!!!

On 25 May 2015 I contacted Telkom to cancel my 8ta contract. I was advised that the contract was cancelled and the call was recorded. I stopped using the contract but the debit orders continued (sometimes a double debit). On 7 September I contacted Telkom about the debit orders, I was told that the contract was not cancelled in May as I was required to fill out a form. This infuriated me as it is not my problem that the consultants are not trained to know what is required. There was a note on the system for the cancellation but I was told that they needed to listen to the call recording before I could be refunded and I was sent a cancellation form which I filled immediately and sent back to Menzi Magubane (team leader). He promised to request the call from IT. Menzi promised to provide feedback but has not reverted with any info to date and he ignores my emails! I have tried to call Telkom on numerous occasions to speak to a manager but I am always told the manager is not available (very convenient).<br> <br> I want the contract cancelled TODAY and a refund of all premiums deducted as from June 2015. If this matter is not resolved immediately I demand the details of your CEO.