8Ta contracts cancellation and billing

On 10/11/2015 I sent a cancellation form with 2 x 8ta contract numbers to be cancelled at the end of December 2015. I only received a \read\" report on 30/12/2015. when enquiring about the cancellation, I was told that it would be cancelled and that no fees will go off my account. Well, in the beginning of January, the debit order went through and an amount of R146.50 was deducted from my account. I made various follow-ups, went to the branch in Eastgate to get this matter resolved, but with no success. Nevertheless, I found out that there was a \"third\" number attached to my account which was on my name, but my companies detail was entered in their system. I cannot cancel this as I have to have a company letterhead to do that at the branch. I spoke to someone last week at Telkom and they advised that the 2 numbers I originally had on the contract were now cancelled, but the other number was still open. I have not used any data since November/December last year. The lady at Telkom, told me that the fee of R146.50 will be credited back to me and she sent an e-mail to cancel to cancel the \"third\" number I have. on 2 February, another R146.50 deducted. ***"