8ta Contract expired but can't cancel

<p>My contract expiredi Jan 2016 cancellation form has been faxed more than 4 times from telkom branches, I have been calling call Centre and was told my account was in credit with R600 and my contract is R100 pm as my phone has been paid off and I will received data for about that much.</p> <p>My bank account was debited with different amount and I kept on calling and being advised they will reverse charges . The 1st of September I spoken to Protentia Mchunu who explained that their system cannot change contract unless I upgrade or cancel the previous contract I advised her to cancel it n request cancellations through email that was done emailed and she confirmed saying retention dept is still working on it and I requested telkom to reconcile my account and refund from February 2016 to date n cancel the contract ...after multiple calls and emails which stopped due to her leave, a day or two after her returning I got a non-payment message. Calling into the Centre to get a supervisor to assist me in the situation I received no further contact. They have disconnect my services and I can't even call their call Centre wow !!!!........can someone call me on ********** 008</p>