MF
Michelle F

1 reviews | Active since Feb 2016

15 Feb 2016, 15:06

8ta ********

First off, I had a ***** case last year that had me waiting 6 months for my money. Someone else apparently took out a contract with my details and got a phone is pathetic because everytime I phoned they asked me to verify my details. Anyway it was sorted out....<br> <br> And now... My contract ended (the same ***** case) and I was informed that I had to cancel a month before the time in order for it to be canceled, which is bull because nobody notified me to cancel my account. I guess they want to milk you dry. Anyway, I budged and gave the month notice. I wanted to upgrade my other contract and I completed the documentation. Ever since my cancellation, I've been receiving different amounts for the same device. No call centre agent can assist and now my phone has been suspended. <br> <br> It's utter ******** because when I wanted my refund for the ***** it took 6 months plus an affidavit for them to sort it out. But now that I want info on why my account is giving me a different amount, they decide to cut off my service.

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Replies (1)
Telkom
Telkom's reply15 Feb 2016, 18:17
Official
Hello Mimif,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

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