8months later and still no contact with regards to fixing my account, reconnecting my products or rectifying being billed for 8 months for a product I do not have !!!

<p>I had my 100gb wifi "upgraded last year and they just added another package instead of doing the actual upgrade! I have been asked to pay for this since then and after hours of phone calls almost a hundred case numbers this is still not sorted and my accounts are now blocked even though I am still being debited to the value that is heigher than what it should actually be!! This was an email I sent last year November and still no success <br />"Good day I still see the 100gb package on my name. This was supposed to be removed!!! I am asked to pay this every month and when the consultant "upgraded" me to uncapped I still have the 100gb package added on???? This is now getting out of hand. I need this resolved or I am going on public media forums !!!!"<br />Another email sent this year with no response ...<br />"I still have had no success with regards to rectifying my accounts or having my account activated!! I am still being debited every month to the sum of 2000 from Jan and the package is still on my name and the total amount of the package when activated is still not refunded and stands in arrears! I have no idea what to do next. I have gone onto social media and have had endless case numbers, endless conversations stating that I will be contacted shortly and that they will call me back immediately! what do I do !??? I am now going to resort to legal action on accounts of ***** and more!!"</p> <p> </p>