😡

Honestly, i do not know where to begin. Telkom is the absolute worst ISP ever!!!! I made a payment of R1750 online and the next day the debited the same amount off my account, this was the 27/28 October. I have BEEN calling for an entire MONTH and nothing has been done! Everytime i case opens then it closes again, saying “refund could not be done because bank statement is needed”. I have sent my bank statement twice through, which was PDF form and they said i need to highlight it. I attached a screenshot where i highlighted BOTH amounts and the lady told me its not valid because its a screenshot? WELL THEN COMPARE THE 2 EINSTEIN !!! Anyway, another case closed.. i called back and its the 02 December and still i have not been refunded, nor has anything been done about this. Not only that, end August i requested a new fibre contract, they took almost a WHOLE month to get anything started, everytime it was no in a weeks time, i got so fed up i just requested to cancel everything. Even trying to cancel it took almost 4 weeks of calling the entire time… Telkom bring out a level of anger and frustration in me i did not know existed