84 year old grandmother without phone!

My grandmother has had to move into a frail care unit after the passing of her husband. I logged a request online early April and was notified I would receive a response in a few days. I had not received a response in over a week, and tried numerous times to call 10210, which never got answered. On the 13th April I received a sms saying Telkom had processed the request, but had no service data available. On Monday 16th April, I received another sms. Later that day I received a confirmation sms with the incorrect address. I called, waited over an hour, and corrected the address. The following day I received the same sms, same wrong address! On Monday 20th I received a call from a technician wanting to install the phone, asking for the correct address, which I gave him. Now, nearly a week later, the phone has still not been installed for my grandmother. I called on the 24th April, held again for 40 minutes, and was transferred to 3 different departments - eventually I had to hang up as I was out of time. <br> <br> My grandmother has paid her Telkom bill without fail since Telkom has been in business! What awful service!! Can anyone assist us?