RN
Ryan N

1 reviews | Active since Jul 2011

19 Apr 2016, 20:38

83 days, If not one breach of contract its another

So I tested my connection, I was shocked to see they werent shaping my unshaped account right now.<br> <br> In 78 days, I've had the wrong Fair Usage Policies app**** twice to my unshaped account, with the accounts department confirming this, which \Is recorded for quality control\". <br> <br> But i would be so lucky to receive what is advertised or what I pay for from Telkom, so Netflix, Netflix falls under the protocols and services that are unthrottled and not recorded for data usage (See below).<br> <br> With 70mbs Downstream and 6mbs Upstream, Netflix solely cant get a connection above 0.256mbs.<br> <br> Second time reporting this. I'm gonna consult the NCC.<br> <br> \"Once a subscriber reaches the 50GB cap the bandwidth<br> intensive protocols or applications shall be throttled to 128kbps speed for the rest of the month. Full<br> Speeds shall resume at the beginning of the next calendar month.<br> 7. The SmartBroadband Uncapped Wireless service will offer uncapped data for all traffic types except<br> bandwidth intensive protocols or applications which shall be capped at 50GB.<br> 8. Bandwidth intensive protocols or applications are defined as Bit torrent traffic downloaded via Peer to<br> Peer and news servers Protocols (NNTP).\""

0
Replies (2)
Telkom
Telkom's reply19 Apr 2016, 22:29
Official
Hello RyRy79261,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.

We do apologize for any inconvenience we have cause to you.

Regards
Telkom Social Media Team
RN
Ryan N's update05 May 2016, 17:50
Reviewer Update
Not a single thing has been done by Telkom to rectify the several issues over the course of 99 days. 3, a grand total of 3 calls to purely confirm the same information so that i can tell them what the department they will speak to next will say, I have done more investigations into the issue than any member of telkom could ever attempt to comprehend.