827CNK211016 - no tel line or internet since 21 Oct - still no resolution

<p>Please advise when this fault will be resolved.</p> <p> </p> <p>My husband runs a small business from home. He has a Telkom email address !! He has not been able to attend to emails from customers for almost 3 weeks!!</p> <p> </p> <p>Every time I call the call centre I get told stories, on Saturday and today the story is that the only "escalation" they can provide is to ask the technician to call me.</p> <p> </p> <p>Really??? are you guys serious? you have a fault no one can fix? is there really someone attending to the fault or are the technicians on holiday? <br /><br />I have been on a call with Telkom now for 13 minutes - the call centre agent has no idea what to do or say to me. </p> <p> </p> <p>When will this be resolved? I do not care it is a bulk fault. It must be repaired - or a plan made by Telkom to ensure their so called customers have access to telephone and email/internet.</p> <p> </p> <p>Do something about this. </p>