EM
Errol M
1 reviews | Active since Nov 2015
27 Nov 2015, 13:21
81CTK271015
My ADSL has not been working since 27 10 2015 - the only response I have had from the call centre is that a technician has been assigned to the problem. On 13 11 2015 a technician was at my premises. He said that the 10MB line I have will not work in my area (although it has been for the past 3 years) and reduced it to 8MB. This resolved the problem for exactly one day. My line now is completely down - not even a dialing tone from a handset...
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Telkom's replyOfficial
27 Nov 2015, 16:39Hello errol.miller,
We have assigned the fault to our fixed line team to check sync on the line and they will make contact with you to do further testing.
Your social media reference number is SM172272.
Regards,
Joshua
Telkom Social Media Team
We have assigned the fault to our fixed line team to check sync on the line and they will make contact with you to do further testing.
Your social media reference number is SM172272.
Regards,
Joshua
Telkom Social Media Team
Best regards,
Telkom's reply27 Nov 2015, 16:39
Official
Hello errol.miller,
We have assigned the fault to our fixed line team to check sync on the line and they will make contact with you to do further testing.
Your social media reference number is SM172272.
Regards,
Joshua
Telkom Social Media Team
We have assigned the fault to our fixed line team to check sync on the line and they will make contact with you to do further testing.
Your social media reference number is SM172272.
Regards,
Joshua
Telkom Social Media Team
Best regards,