80yr old without a phone thanks to Telkom Staff Incompetence

My 80 yr old mother is sitting without her landline thanks to Telkom's TOTAL INCOMPETENCE.

A sales rep coerced her in 2021 to convert her copper line number to a cellphone sim as they were "doing away with the copper line" - it's 2023 and most people still have their copper line!!!!

The useless handset that they provided has given constant hassles over the years and two weeks ago gave up completely. We tried to visit the Telkom store (opposite Clicks) in Canal Walk on the 8th July - we got to the branch at 09:10 only to be advised that the Technician only starts at 12:00 - they don't do appointments. We wondered around and returned at 11:50. At 12:09 the Technician hadn't arrived and the *********** staff didn't even know where he was. I started a conversation on Twitter at this time with no reply. We had to leave the branch at 12:30 when my Mother took ill - I asked to speak to a Manage but there wasn't one on duty so we left.

A gentleman called Frank finally responded to my Twitter message at 13:17, I subsequently provided the number in question and my contact details as they obviously couldn't call my mother on a phone that isn't working. I then had to send pictures of the phone. On Sunday the 9th I was asked to test the sim as according to Frank "everything is testing ok". This didn't work in a networked locked phone so we didn't get very far. I could only respond the Thursday and of course was told to start the process once again.

As of today 16th July we have yet to be contacted by Telkom to advise what they intend to do and as we are unable to contact my mother had to provide her with a cellphone which she is struggling to use and causing her undue stress.

YOUR BRANCH AND SUPPORT STAFF NEED TO GET LESSONS IN CUSTOMER SERVICE - THIS WOULDN'T HAVE HAPPENED A FEW YEARS AGO WHEN THE CUSTOMER WAS KING!!!!