80 Days and they can't fix a upgrade

It's been 80 days since my request was send in to Telkom for my line to be upgraded from 4mbps to 10mbps and still nothing the same old lane computer message we will get back to you and they never do not here not on line not on face book no where I have heard my line is upgraded when we do the test it's not some say 24 hours it's been 80 days others just say it's not been done, while Sipho Maseko earns millions a year for doing nothing they must have laid off staff all you ever get with there social BS customer sites are we will get ba k to you it must be computer generated responce because there are no company staff when you phone you get transfered around for 55 min with no outcome and then they drop the phone 55 min what do they care in the back ground they having one hell of a patry discussing there families and live life while you have to pay or else Sipho can't afford his car or prepaid electricity or the house he says in, but when it comes to service telkom has none and there are no one who knows what's happening there, where are all the real Telkom staff that old sort out a problem bow it's a busy ch of clowns with old Maseko as the Ring Master, resolve the by TODAY