8 'wrong' technicians, 4 months later and 1 broken Telkom landline

<p>The title may sound like a bad poem, however it's an ongoing every day struggle with Telkom. Today marks the day where Telkom messed up for 8 consecutive times in a row. Your eighth technician is currently at my premisis telling me that he cannot fix the line becuase, and I quote, "He only fixes dead lines".<br /><br />I then instructed him to **** my line - tear it from the pole if he must, but just ensure it's reconnected correctly because I'm *fairly* sure that the connection is to blame. The very first technician to visit me put the liine back up and told me himself that "It is a temporary solution and Telkom needs to send someone to replace the entire line. It will be done within the next 2 weeks." That was 4 months ago. I asked the current technician for the phone number of his supervisor or an individual with enough logic to understand my predicament and send the correct person to fix it. The number he provided me was incorrect. <br /><br />The error, in the best possible way in which my ISP and myself can describe, is as follows: <br />The connection drops at least 10 times daily or when put under "stress". The drops are caused by the noise on the line. The SNRM is currently 5dB (should be AT LEAST 6dB). The original speed was 10Mbps down. The line is currently running at 2Mbps down at best.<br /><br />My ISP has escalated this at least twice a week for the past 4 months with you people. I am waiting until the end of this month for you to repair my line before I do it myself and take action for the losses incurred by myself and my business.<br /><br />This is now my second complaint to your company and nothing has happened.<br />(https://hellopeter.com/telkom/reviews/32-days-3-tickets-and-four-technicians-later-and-my-line-has-still-not-been-repaired- ********** )<br /><br />Regards<br />Chris</p>