8 weeks NO UPGRADE only treated like TRASH

As a long standing client of Telkom, both business and personal, I simply wanted to extend my contract that expired 3 months ago. After nine(9) frustrating weeks I am still without a new device whilst Telkom happily debits my account every month. During this period I was asked to submit documents which Telkom already has, then ignored the documents I submitted and after four(4) weeks, when I went to the store for the third(3) time, they told me they were still waiting for approval. Eventually, after six(6) weeks when this was resolved we were confronted with stock issues and I had to wait another two(2) weeks. With no courtesy call or any communication from Telkom, I returned to the Cresta branch, where I was told to choose another phone due to persistent stock issues. Then, after two(2) hours of waiting, I was abruptly told that that they were unable to issue the device due to a systems error that couldn't be fixed and that I should come back again. This after six(6) trips to Telkom with not one(1) of these being a pleasant experience. WHAT AN INSULT AND TOTAL WASTE OF TIME!