8 months to try and cancel ADSL service, and still no success

I logged a request for the ADSL line on my account to be cancelled. (I still need to keep the line, just cancel the ADSL service). This was done on 20 October 2017.

8 months later, many calls later, I am still being charged for my ADSL line, that i'm no longer using.

My calls to get the line cancelled, end the same way, with me just repeatedly being promised that it will be cancelled. Speaking to managers hasn't helped, and it seems there is no way to actually cancel a service.

They also say that they can't issue me a refund, until the line is cancelled.

So in the meantime, Telkom keeps charging me for a service i'm not using and have requested be cancelled many times.

I'm pretty sure that is theft/*****.

I had just started telling everyone that my dealings with Telkom had improved, and I think they're starting to get over their history of poor service. How i regret that now.