8 months to cancel contract????

<p>I am fed up with Telkom services. I have been trying to get them to explain why I need to pay a cancellation fee on a contract that I did not take. They sent me the wrong device and when I asked about it from their sales representatives (Mobile Talk) they told me that is the script they were given by Telkom and have to use it even though they do not fully agree. I sent the device back the very next day (unopened) but they insist on charging me a cancellation fee of R1006, this is ridiculous. I've logged about 8 cases since July 2016 and each time they say the case has been resolved but are still sending me statements and debiting my account. I really cannot take it anymore</p>