8 Months no resolution

Good Day,<br> <br> i have been querying this with telkom for a while now and nobody seems to understand. I cannot link my account to the telkom self service online facility. it is showing me previous account and when i try linking the new one it states 'failed'. I have been referred to the store and then back to the accounts department back and forth. is there anyone else that can help seriously???!!!<br> please contact me ugently