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KW
Kyle W

1 reviews | Active since Feb 2015

13 Dec 2017, 16:40

8 months for installation

i have now been waiting 8 months for telkom to install my order for fiber that is already in the building, a technician came 4 months and and said the cabling department needs to come to run the cable up to my flat, he said it would like 7 days 4 months later the call center tells me every week that they are giving my order attention but still nothing! what the hell is going on guys!

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Replies (3)
Telkom
Telkom's reply28 Dec 2017, 14:09
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply29 Dec 2017, 08:30
Official

Hi kyle3243,

At this stage the planned date for service delivery is 21-apr-2018. This is not a committed date but only a forecast.

Planners are to confirm reticulation within the building. We have however escalated in order to confirm this.

Once feedback is received, we will be able to advise further.

Thank you,

Regards,

Rafeeqah

Telkom Social Media Team

Best regards,

KW
Kyle W's update29 Dec 2017, 08:45
Reviewer Update
the fiber is already in the building! all they need to do is run a cable from the box to my flat, they guy came to to install but then said the cable guys need to come and they will be a week, that was 4 months ago.