8 months fault log remains unattended to

Telkom debits my account monthly for 5GB of data.<br> In December 2014 I logged a bad signal fault and data download fault. The response time was guaranteed at 72Hrs. <br> I phoned back several times following this incident and Telkom call centre always tells me they are working on it<br> In the meantime, I moved to a new area this week and now have absolutely no signal for internet use, again na Telkom problem.<br> Today, 8 months later, I looged the same fault, for another area that I have now moved to. The lady that attended to the call was shocked that the original reference call logged had still not been attended to for so long.<br> Now that I have logged an additional fault, I hold my breath to see if it will be another 8 months while Telkom *****S my money for a service they are not providing.<br> Please advise if I can log a ******** office with the respective law enforcement agancy??!!