8 Months and still no refund

ADSL was not working properly for over a month, I logged a dispute for a refund for just the one month.<br> It got removed from the system, I phoned and mailed them a lot, finally after 3 months I was told that<br> they accepted the Dispute and it will be credited on my next bill. This never happened, many more mails<br> and calls nothing happened, the billing department just doesn't exist.<br> I tried again to dispute, it was accepted and then rejected again?<br> <br> Now here were are again, back to square one, no refund and ~8months has passed<br> Telkom, if you can please just get someone to actually call me back, that would be great.<br> <br> thanks.