8 months and no resolution

<p>Writing on behalf of my fiance, after joining Telkom mobile I was horrified to see on my bill that an additional ********** contract was opened in my name. After contacting telkom and being made to jump through hoops (signed affidavits from the police etc) the ********** contract was removed. (also I was not refunded but had to accept credit on my account).</p> <p> </p> <p>Following that saga my debit order was somehow stopped without instruction from me. I get a frankly irritating SMS saying that my account is in arrears and will be cut. I then have to go and make a manual payment MONTH AFTER MONTH, despite numerous promises that the issue will be resolved. After numerous phone calls, reference numbers, cases, investigation etc EVERY MONTH eventually (about 6 months later) the debit order was reinstated.</p> <p> </p> <p>The following month I receive the same ******* SMS saying my account is in arrears and the cycle starts. Again, phone calls, reference numbers, cases, investigations.<br />Again it is reinstated eventually.<br />Then the following month AGAIN THE SAME ******* SMS.<br />AGAIN phone calls, reference numbers, cases, investigations etc.<br />What the hell is going on Telkom? The call center team lead says I will get a response in 9 days. In 8 months you have not gotten it right and I must still wait 9 days more???<br />Like I have not given you enough time???</p> <p> </p> <p>Please escalate this to whoever it needs to go to . I do not want to speak to a cal centre agent, I do not want to speak to team lead. I want to speak to some that can actually do something about this.</p> <p> </p> <p>Every call center agent I talk to thinks this is a typical billing error, not enough funds in my account, or incorrect bank details or whatever the hell else it could be, but it is not. There is a problem on TELKOMS SIDE! Find it and deal with it! I will not be making another manual payment! It is the very reason that I opted for a ******* debit order!</p> <p> </p> <p>Am really getting tired of this ****.</p>