8 month since I send me cancellation request and still nothing was done 5 emails & 5 calls later

I want to cancel my landline since October 2017 I have send the Telkom cancellation form via email to ********** now 5 times. Overtime I received the automated acknowledgment response.

I have called 5 times as well, 3 x I was promised that the case will be escalated. My last call on 13.4.2018 I was promised by Sicelo - the supervisor on Duty, that he will take care of the matter.

Today I received my bill and the line was still on the invoice.

Although Call centre operators are all friendly they have not enough power and authority to handle the matter. The escalate the matter 3x and yet nothing happens.

typical Telkom :-(