EL
Ettienne L

1 reviews | Active since Aug 2016

19 Aug 2016, 18:57

8 days without the internet is not cool

<p>As a consumer of a service that you are paying for you expect it to work. But now at the beginning of the month you have no internet and no telephone connection you log a fult and it's fixed after 4 days you go on using the internet happy because it's been dealt with quickly and there was a weekend in between.But now you only have that service working 7 days and it's off again no internet and telephone connection once again you lock a fult and this time you are sitting 8 days without internet and now it's weekend so make that possibly 11 days so all & all 15 days in the month no internet and telephone connection.Now I think to myself what the hell am I paying for to only be able to use a service half of the month no it does not work that way it's not fair towards me and my family will I only be charged for half of the month no I will be charged a whole month where I was not even using the service for the whole month I think this is absolutely poor service from Telkom and I am very unhappy </p>

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Replies (2)
EL
Ettienne L's update22 Aug 2016, 09:49
Reviewer Update

Well internet still down but I was given good answers and also good service so thank you to telkom repesentive that helped me

EL
Ettienne L's update07 Sept 2016, 18:42
Reviewer Update

Still no internet this is really bad