1 reviews | Active since Apr 2017
8 days with Telkom Fibre issues
<p>Started having speed/connectivity issues on our Telkom Fibre line on the 6th of April. Logged a call on the 7th and the 9th. </p> <p> </p> <p>A technician came out, tested everything on the 10th,hardware checked out fine,. He then informed me that the Seacom line was experiencing issues, fair enough I bought that( though no one at the call centre knew of this...) </p> <p> </p> <p>Then surprise surprise last night everything went down again, no Internet, no phone line. </p> <p> </p> <p>I sent a dm to Telkom on twitter ( generic reply from them) and again this morning a log via the call centre. </p> <p> </p> <p>This is pathetic, inexcusable service, surely in times like this companies should be treating their customers better? </p>
In the interest of your other customers, I'm posting your reply in public, Eventhough we got a technician out yesterday (16/04/2017) and I seem ok now, he wasn't working on your supp**** reference number, but on the one I logged on Friday.
You do understand that this is a major gripe with Telkom? There seems to be fragmented communication between the first line support and the technicians. ( The techies are very good at what they do, in my experience, your call centre not at all!)
"
Hi Quintus_Bell,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI******
Regards
Launa
Telkom Social Media Team"
In the interest of your other customers, I'm posting your reply in public, Eventhough we got a technician out yesterday (16/04/2017) and I seem ok now, he wasn't working on your supp**** reference number, but on the one I logged on Friday.
You do understand that this is a major gripe with Telkom? There seems to be fragmented communication between the first line support and the technicians. ( The techies are very good at what they do, in my experience, your call centre not at all!)
"
Hi Quintus_Bell,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI******
Regards
Launa
Telkom Social Media Team"