8 Days, Request still not Processed

I have been using Telkom LTE prepaid data for about a year and decided to sign contract after the new bundles was announced.<br> I went to the store on the 6th of October and signed all the paper work. I asked how long it would take since I need internet to work from home. I was advised about 24 hours because I already had the sim and the router.<br> 24 Hours went by, so I emailed for an update. No response.<br> Again on the 9th I emailed no response.<br> Went to the store on the 11th and they told me there is a system error.<br> On the 12th I received an email that said the option I chose was not available on the system, I advised I would choose another option then since I needed this working urgently. After which I received an email that my original option was now processed and they are just doing credit check.<br> 13th, email to request feedback with no response since a credit check takes minutes not days.<br> <br> The biggest problem here i the lack of feedback. If I am told 24 hours then I expect it working in 24 hours or at the very least a phone call to explain the delay.