8 days no attempt to fix the problem

On the 4th of March I phoned Telkom 10210 to report very slow internet. On the 9th it was handed over to a technician. This morning 12 March, the problem is reported as repaired. No one came out to look for the problem. No one phoned about anything. Problem still persists. I need my fast internet that I pay for every month in order to work and support my family. This is not the first time it's happened either. Absolutely ridiculous.