8 days later and my business still has no phone li

Since the hectic storm on 14 February, all four of our ISDN lines have been down.<br> The problem was reported on Monday morning, 15 February.<br> <br> On Sunday, 21 February, Telkom sent a message to say the problem had been fixed BUT ALL OUR LINES ARE STILL DOWN. They close the logs so that their reports on a Monday morning look as if they have done some work!!!!<br> <br> Because they closed the log, we have to start today again with a new log. How long do I have to wait this time? This has happened every time we have reported a fault in the past.<br> <br> Telkom's service is a disgrace!!!!! When are they going to get competition???<br> <br> This is costing my business an absolute fortune - most of our bookings are telephonic.<br> Can I sue them for loss of business?<br> <br> They also ignore any chat sessions you try to start with them.<br> I wasted all my airtime reporting the problem AGAIN this morning.