8 Days Just to upgrade an account

<p>Last wednesday I went to upgrade my telkom mobile LTE package from 10gig to 20 gig, something happened and the lady said it would take a day to be approved, after 6 days, 4 visits and 3 hours of queuing it is still going to take another 48 hours. How when i go to any other service provider it takes at most an hour and I'm ready to go but at Telkom it takes over a week. It would have been faster if i cancelled my contract and opened a new one, how is this possible!!!!!</p>