8 calls to Telkom Call Centre still no luck

After 8 calls in one hour to the Telkom call centre to sort out my email log-on I still have not resolve this issue. Each consultant advise differently and none of their advise worked. One consultant even suggest I close my current email account and open a new one on Monday. Twice I was put on hold just to be cut off. Last call I insisted to talk to a manager to assist me. Was again put on hold for more than 30 min with no manager speaking to me. Again I phone and a consultant - Samuel, tried his best to assist me - all accolades to this young man. Samuel explained to me that Telkom closed my email account - just for the reason I had to get a new modem as the previous Telkom modem was faulty. I have not asked Telkom to close my email account. Unfortunately Telkom do not have the resources on a Sunday to sort out new Telkom email accounts. I had now ongoing issues with Telkom since 16 Feb when my modem initially became faulty - after nearly a week Telkom discovered the modem is the issue and I had to replace the modem. Now I am having issues with my Telkom email address. Come on Telkom, we expect more from you.