8 Calls, Over an Hour on Hold, Still No Assistance

I am beyond frustrated with Telkom’s service and customer support.

My home LTE/WiFi service stopped working completely, and I have now spent hours trying to get assistance with absolutely no resolution. I restarted the router multiple times, reset the device, removed and reinserted the SIM card, and followed every troubleshooting step possible on my side.

After that, I attempted to contact Telkom support. I made EIGHT calls in total. On the final call alone, I was on hold for over an hour. During the call, I moved from “3 people ahead” to “1 person ahead,” only for the system to eventually state that the extension I was trying to reach was unavailable. No answer. No callback. No assistance.

The WhatsApp support option no longer properly assists with troubleshooting, and customers are left wasting airtime and time trying to get basic support for a paid service.

People work from home and rely on stable internet access. It is unacceptable for customers to be left completely disconnected while support channels are effectively unreachable.

At this point, the lack of communication and support is more frustrating than the outage itself. I expect urgent feedback, proper customer support, and a resolution to the network issue.