PV
Philip V

1 reviews | Active since Mar 2015

17 Mar 2015, 10:25

7weeks NO Delivery

I did an upgrade with telkom 30-01-2015. 10mb line, 50gig cap, 2 voice sim cards with 100min each, 2 data sim cards with 1gig each, new adsl modem, new 3g modem, new wifi range extender, and unlimited telkom to telkom calls per month.<br> <br> The agent assisting me tolled me it would take 7 working days. To this day i have not received any of the products that are part of the new contract. They now blame a courier company for the delay and insist the products are with the couriers. The waybill number does not reflect on the system at the courier company.<br> <br> This is not poor service but a complete lack of service for telkom.

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Replies (1)
Telkom
Telkom's reply17 Mar 2015, 14:19
Official
Hello Vlokkies,

Thank you for your post.

Kindly be advised that we are currently investigating the issue and we will revert back to you with feedback as soon as possible.

Your reference number is SM96839.

We sincerely apologise for the inconvenience caused.

Should you have any further queries, please e-mail us at ***.

Regards
Tebogo Mongale
Telkom Social Media Team

Best regards,