LM
Luis M
1 reviews | Active since Nov 2015
11 Nov 2015, 13:38
7th appointment for installation.
After several no-shows of the technician and rescheduling, we still made sure we were at home for the installation. Last week they guaranteed the technician would come on the 11th. Another no-show today. We are waiting over a month now. I lost 5 times between an hour and two queueing on the branch to get information. That is already 10 days I took holidays to be at home for the technician or to run after Telkom to find out what's going on. That starts to be very costly. <br> Unheard of, what a potential customer needs to suffer and show massive amounts of dedication to become a customer.
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Replies (1)Telkom's replyOfficial
11 Nov 2015, 14:05Hello LuisMachado,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM166663
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM166663
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Best regards,
Telkom's reply11 Nov 2015, 14:05
Official
Hello LuisMachado,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM166663
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM166663
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Best regards,
