7day old unresolved fault

<p>It’s incredible, a fault reported on the 21st December 2016 and today the status has not changed, I have been promised daily that the problem would be sorted out by the end of the day and that the fault had been escalated.<br />Yet again today it was escalated and NOW the fault has a 48hrs turnaround time!!! it’s been SEVEN days?!?!?<br />the staff in the call centre are all the same, and have been trained with the same comments and have no idea how to solve a problem!</p> <p>THE SERVICE IS THE WORST I HAVE HAD EVER AND THE STAFF DONT CARE AND JUST WANT TO GET OFF THE CALL!</p>