79 years old and waiting as Telkom is pathetic

On the 6th of April my mom try to reload a pre paid voucher. she encountered some problems and was barred from loading any pre paid vouchers. we have been struggling since then to get Telkom to reset her pre paid service. They say the vouchers have been used how I do not know as the second one I bought yesterday before visiting her has not been entered. I got a fault number AI*** but if want to follow up this number is not valid either and has not been sent to my cell phone. I got a new number today but now the 3 days start from scratch again. my mom is 79 and without a phone people. I hold on a hour this morning but the only voice I heard was that call volumes are high???<br> <br> So what now how come as previously this landline cannot be reset so that we can load her two R100 vouchers?<br> Telkom you are bad news!