CS
Charmaine S

1 reviews | Active since Jul 2011

02 Nov 2015, 08:29

768crk220915

We have been waiting for over a month for telkom to fix both lines at home.Telkom sent me a text message that the service has been restored..I called the call centre back and the gentlemen told me that a tecnical fault does exist and took down my number and they will send out a technician.On friday we called again 28/10/15 and they gave us a new reference number249crk30/10/15. The helpful lady said that they will send a technician over .We cannot work from home as both our lines are down.As an ex telkom employee i tested for dial tone and it is TOTALLY dead.I would like telkom to refund me for a service that is not available so often.Telkom your service stinks and the mumbo jumbo that the call agents spit out is dis tasteful as i once worked for you. and the promises that they make.Howe are you going to be a world leader in Telecomms with this ******* service i do not know.

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Replies (1)
Telkom
Telkom's reply02 Nov 2015, 09:28
Official
Hello charste,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM163285
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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Best regards,