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On the 8th of November 2024, I went to the store in Three Rivers, cancelled my phone and took out a new contract. I spoke to Tobani at the customer call center to cancel my contract and received my Ref number ***A. The consultant in store showed me that the contract is cancelled. Tobani told me that my last payment for my contract that expires on 8 December which I cancelled on 8 November will be on the 25th of November. I just received a bill, and the contract is being billed in full and apparently according to customer service the bill is for Nov and not Dec however that bill should be paid on 31 Dec? Why do I pay for a phone that will be done with no data etc. on 8 Dec 2024? The new contract that I received first payment of R 368 would only be billed for my December month as I was told, but this is also on the November invoice. I will not pay for a contract that was cancelled in a months' notice as required by their Term & Conditions.