75 year old still waiting for a residential line transfer 5 months later

<p>In november 2016 I approached Telkom to request my residentail line be moved from one location in an old age home to another. Despite 2 visits a week to the local telkom office, escalations and phone calls week after week. I am still without a phone, still without feedback. I cannot have access to my emergency response as there is no land line. I am 75 years old and rely on my phone for contact with the outside world. Yet every month i get bills to pay for line rental? Noboby wants to tell me whats going on, I have been a customer for nearly 40 years. Shocking and poor service. HELP</p>