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My contract expired in October 2015, in November 2015 I submitted a request for cancellation to cancellation email. I have been calling customer service following up on my cancellation and everytime I was told that someone will contact me. I even went to the Telkom shop twice to find out why the contract is still not cancelled and they told me they will log a case. <br> <br> Customer service told me in more than 3 occasions that they are logging a case. Basically that's what to to expect every time I call. This is really frustrating that no one is willing to assist beyond logging a case and praying and hoping for someone to contact me. <br> <br> I just want this contract cancelled and number converted to prepaid, is that too much to ask for? 4 months of paying for a contract that has expired is not working for me. I know it takes about 21 days for contract to be cancelled but is has been 4months. <br> <br> <br> <br>