72 hours what the...

I bought a Telkom Pre paid sim card to try out the network as I am coinciding moving over to Telkom mobile, RICA the sim at the store and sim worked I loaded airtime on the sim card everything worked 100% the next day the sim was dead I called 081180 for assistance, after explained to a very DENSE call center agent I have done all troubleshooting already that you can think of, he realized that a case needs to be raised after logging the case I get told it will take 72 hours to be be attended to 72 FREAKING HOURS WHAT?????? if this was my primary number you telling me id be sitting without a phone while I wait for someone to attend to this???? if this is the way its gonna start please refund the airtime and cancel the sim I will not even port my contract at this point, 72 hours in this day and age I can understand 24 hours but not 72 hours. Telkom can take the sim card back and they know what they can do with it, not even MTN is this bad and they are bad but TELKOM takes the cake at this one.