72 hours

Telkom giving me the run around for my own money back they told me thats there is no debit pending for my account i must make a cash payment at a pep so i did to fimd they debit my bank account the next day so its a double payment i gave them i called them everyday since that happen on the 26th of march until 2day to get them to pay my money back into my bank account so they credit it to my telkom account and i told them more than 10 times not to do that they ask my bank statement i gave it to them they ask my cash payment slip i gave that now everytime i call them they say 72 hour, 72hour was 5 days ago all i here from them is 72 hours im sick of it today the same thing 72 hours