72 days later, no device/ resolution!

Phone was booked in 28/2/2019 for software problem.

Outsourced repair centre claims device is out of warranty due to physical damage (crack on screen) which was not the case when booked in. Required Payment of R1089,04 for repairs (6/3/2019) or R189,75 assessment fee for the return of the phone WITHOUT repair (18/3/2019).

Every call from the store agent (Cameron) is contradictory.

Agent claims he noted a crack on his job card but cannot find his copy & 24/4/2019 requested my copy (which states " Good condition. Minor scratches") To my knowledge, my copy of the job card is duplicate hence "reprint job card."

Agent calls claiming his job is jeopardized should he not be accountable & pay R1089.04 for repairs, but he's broke & needs to borrow money. Thereafter payment, an additional 3-4 days is required. However, he's still uncertain of payment.

Another call thereafter, As advised by another store manager/ friend, requesting the reference number to pay the "assessment fee" R189,75 claiming the repairs are certainly completed & included in the fee. But was unable to verify since the repairs centre is closed.

Impossible to call the store ********** 797 just keeps ringing. Agent provided his personal number today 11/05/2019.