72 Days and still no delivery

I again refer to my complaint dated 23/10/2015 and 31/10/2015. Telkom I have a question to the board of Directors? What half ass company are you running? I placed an order on 27 August 2015 for an ASDL service to be installed. To date nothing happened. Last week you send sms stating ASDL line active. Collected router plugged in and DSL light not even coming on. Sunday call centre calls to try and resolve, NOT UNDERSTANDING THAT IF DSL LIGHT NOT COMING ON ASDL NOT ACTIVE. Please re-train all your staff to provide a proper service to clients. SO on Wednesday a technician calls and ask about fault that call centre logged. Explained the problem and said he will call the exchange and find out about the ASDL port if activated prior to attending to the fault call but he will call me back. This is now Friday afternoon and I ask now: Where the **** is my service to which you bill me and required a deposit? You took my money on 15/09/2015 and had me on hold many times in excess of 70 minutes. Am I not allowed to get upset due to your pathetic service that you deliver?AND don't even bother to give me sm ref as these things means nothing to the call centre.