7 Years of No Billing!!!!

<p>I have taken out a contract with Telkom Mobile (8ta) in 2010 and gave them a alternative number and my banking detials, they debited my account 2 times and never debited it again - however after all this years No calls, or Statement was received by me, and I was not even told that my account was not being debited by telkom, and according to me, this account was settled and not due.</p> <p> </p> <p>When I tried porting to Telkom around December 2016 I was told about a due account in which no email or letter of demand was received about this due amount, and it worried me that Telkom as a communication company clearly failed to communicate to me in all the numbers provided.</p> <p> </p> <p>I have lodged a case to follow up on this account however it took Telkom 2 months to resolve and the only respond I got from them is to say that I need to pay this account in 5 months - Now my question is one, what happened to the apology for the delay in resolving this query as it was supposed to be resolved within 14 days of me lodging it? Secondly due to the inconvenience that might have been caused, what happened to a discount and re-instatement of the account with Airtime and Data? Cause clearly if they demand R7k+ from me that means my account and contract needs to be re-instated as they are the one that closed the line, and stopped debiting my account without updating me.</p> <p> </p> <p>I need this account to be resoilved as this is starting to bother me, that as a consumer am being abused by a creditor who failed to be incommunication with me.</p> <p> </p> <p>I Need my account re-instated.</p> <p> </p> <p>And a valid contract needs to continue in order for me to settle the discounted amount.</p> <p> </p>