7 YEARS A CLIENT AND NOW I AM DONE!!!!!!!

On the 4th of June 2020 I called the sales line on 10213 and requested that my internet line be upgraded to 100mbps. The lady who assisted said it could take 3 working days, but at the most 7 working days. She told me that if the upgrade is not done on the 3rd working day, I should call in, which I did - on the Saturday proceeding, I called in and a very rude lady told me that I must just wait and that the process is 7 working days. I than called in on Tuesday and the lady said the waiting time is 7 to 14 working days. She then prioritized and told me my upgrade will be done in 48 hours maximum. STILL NOTHING!!!! This morning I phoned in, got cut off twice!!!!! Asked numerous times to chat to a manager but no, apparently your managers are too good to speak to, too high and mighty. I got told this morning that my order has been cancelled and apparently there is some IT issue on my account. For pete's sake, can no one at Telkom care about their client's? No one cares enough to give feedback. I held on earlier for 20 minutes, just to have the phone put down in my ear and now I am holding on for another 10 minutes, still no feedback. 7 YEARS AS A TELKOM CUSTOMER. I WANT TO CANCEL MY LINE TODAY!!!! I WILL ALSO BE GOING TO OMBUDSMAN REGARDING THE TCF PRINCIPLES WHICH TELKOM HAPPILY FAILS!!!!!!!