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Molise M

1 reviews | Active since Mar 2009

20 Aug 2015, 17:35

7 weeks later & Telkom line is still not moved

After utilising every avenue Telkom supposedly made available to customers to schedule line relocations, 7 weeks have lapsed in which Telkom has failed to respond to follow-ups and inquiries. Even physical visits to their Fourways Crossing branch yielded no joy as Yogan Pillay not only sat on the request, but repeatedly **** on the status of the request. Fortunately for us we had proof of all attempts to follow up. The inconvenience caused is untold. I will be discontinuing my contract with Telkom on the grounds of non-delivery. This is the height of incompetence.

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Replies (1)
Telkom
Telkom's reply20 Aug 2015, 18:21
Official
Hello molise,

Thank you for allowing us the opportunity to assist further on your query.

We acknowledge your query and apologize for the inconvenience caused.

Kindly note that this matter is currently being investigated by the Billing Department and feedback will follow.

Your social media reference number is SM123461.

Regards
William
Telkom Social Media Team