7 weeks later, money deducted, still no Galaxy J7 Pro from Black Friday Deal Prom

I app**** for the Samsung Galaxy J7 Pro Black Friday Deal on 24 November 2017 and was approved... Money went off from my account on the 27th November (Morning of 28th November) and on the same day, 28th, I got an sms saying I was approved and that you will be processing my order shortly... The phone should have arrived within 3 to 5 Working days since then...

It is now exactly 7 weeks since Black Friday, and in between I have received some promises that I will receive the phone in question on January 13 2018 (a Saturday), I am my R199 short and still have not received any phone... Numerous phone calls from myself to Telkom Sales Department later and nobody can find anything for my ID number on your system...

I have been a loyal customer for a few years now, but this issue is really wearing my patience thin as this phone was supposed to be a Christmas present... I have the telephonic application process on record and the smses from Telkom as well saying that I have been approved.

I need urgent assistance in having this resolved as the person who filled in the forms on your end also has not called me back as was I promised she would, yesterday... And when I asked to speak to a manager they also appear to just vanish into thin air