7 weeks and counting of atrocious service

First reported 12 Aug 2018. Today, 4 Oct 2018 I follow up just to find out that the last logged fault has also been cleared AGAIN! What in the actual F@#$ are you doing? Every single time I phone 10210 I must hear that they'll log a fault. WHAT IS THE USE IF IT WILL JUST BE CLEARED AGAIN? Is there anyone left in Telkom competent enough to fix the problem? Maybe if I write down the issue for you: Any platform (Windows, OSX, iOS, Android), any device (PC, MacBook Pro, iPad, iPhone, AppleTV), any connection type (network cable and Wifi), any time of day: any video stream service (YouTube, Netflix, Showmax, iTunes, RedBull TV, DStv) or downloading slows down to 10% of line speed. 543ATK150818 F266974 215ATK250918 204ATK041018