7 to 14 days waiting period to allocation a technician to a faulty ADSL line

Hi there.

We run a business, constantly having issues with the ASDSL line that is down in CBD area.

Waiting period for Telkom to assign the fault to a technician is every time 7 to 14 says after it was reported as faulty.

Really, who can run a business for 14 days without internet?