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Francois B

1 reviews | Active since Jan 2014

13 Feb 2015, 14:37

7 reported faults later, still not repaired

I have reported the same fault on my ADSL line 7 times.... (7 times!!!) .... in the past year. <br> <br> The fault does not get repaired correctly and each time the fault gets cleared without being repaired. This is so frustrating. How many times am I going to have to play this game of report and clear before it gets repaired? I have each and every fault reference number with me.<br> <br> In fact the latest fault has been open for over two weeks now.<br> <br> Completely over this situation, it's obviously not going to be fixed so I am moving to a mobile option for internet at the end of the month.

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Replies (1)
Telkom
Telkom's reply13 Feb 2015, 16:52
Official
Hello FrancoisBlignaul,

We apologize for the inconvenience caused.

We assure you that an investigation into the incident is currently underway.

Your social media reference number SM88704

Regards,
WilliamLetwaba
Social Media Team