7 Months worth of empty promises

I am extremely not satisfied with Telkom Mobile currently, i signed up for a 20 Gig package in August 2015, which includes 10 Gigs daytime data and 10 Gig Night-time data also this deal comes with an LTE router(The reason i went with the deal) but since i signed up i haven't received the LTE Router which they told me that it takes less than 7 days to be available. I went to the Bryanston Nicolway branch a lot and every time i get there they dont have stock, i called the call centre spoke to Noluthando with the following case number: ***7, she agreed that this was totally wrong and escalating the issue to Billing dept and they should be reimbursing me for the months without the Router, 7 days passed and no response 2 weeks after i called again an another agent promised me that her Team-leader is going to look into the matter and respond but never did.<br> <br> I am very upset with the service i received and promises Telkom Mobile is making to me yet i pay the full amount of the gigs and the LTE router. Why do i have to be the one chasing you guys for the matter? I believe this is bridge of contract since i am paying for something i dont have.<br> <br> Petrus,